Shipping and Limitations
T-Data S.r.l prepares the goods and entrusts them to the Courier with suitably sealed cardboard packaging. The timeline for entrusting products to the Courier is "Within the working day following the order date".
The goods are shipped from T-Data Italy warehouses. Specifically from T-Data_SF asset 2, Via Strasburgo 31, 41011 Campogalliano (MO), Italy
Deliveries are made from Monday to Friday, from 9 am to 6 pm, excluding national holidays. In case of a multiple order, separate delivery is not provided; instead, all products will be delivered together in a single shipment.
Delivery is supported in the following countries:
| Delivery Country | Code | Delivery Times | Customs | Shipping Costs | Free Shipping Threshold |
|---|---|---|---|---|---|
| Mainland Italy | IT | 2-3 working days from order date | No | €4.99 | €60 |
| Italian Islands and disadvantaged areas | IT | 3-5 working days from order date | No | €4.99 | €60 |
| Austria | AT | 3-4 working days from order date | No | €9.99 | €89 |
| Belgium | BE | 3-4 working days from order date | No | €9.99 | €89 |
| Bulgaria | BG | 4-6 working days from order date | No | €9.99 | €89 |
| Cyprus | CY | 4-7 working days from order date | No | €49 | €199 |
| Croatia | HR | 3-4 working days from order date | No | €9.99 | €89 |
| Denmark | DK | 3-5 working days from order date | No | €9.99 | €89 |
| Estonia | EE | 4-6 working days from order date | No | €9.99 | €89 |
| Finland | FI | 4-6 working days from order date | No | €9.99 | €89 |
| France | FR | 3-4 working days from order date | No | €9.99 | €89 |
| Germany | DE | 3-4 working days from order date | No | €9.99 | €89 |
| Greece | EL | 4-6 working days from order date | No | €9.99 | €89 |
| Ireland | IE | 4-6 working days from order date | No | €9.99 | €89 |
| Latvia | LV | 4-6 working days from order date | No | €9.99 | €89 |
| Lithuania | LT | 4-6 working days from order date | No | €9.99 | €89 |
| Luxembourg | LU | 3-4 working days from order date | No | €9.99 | €89 |
| Malta | MT | 4-7 working days from order date | No | €49 | €199 |
|
Netherlands |
NL | 3-4 working days from order date | No | €9.99 | €89 |
| Poland | PL | 3-5 working days from order date | No | €9.99 | €89 |
| Portugal | PT | 4-6 working days from order date | No | €9.99 | €89 |
| Czech Republic | CZ | 3-4 working days from order date | No | €9.99 | €89 |
| Romania | RO | 4-6 working days from order date | No | €9.99 | €89 |
| Slovakia | SK | 3-4 working days from order date | No | €9.99 | €89 |
| Slovenia | SI | 2-3 working days from order date | No | €9.99 | €89 |
| Spain | ES | 3-5 working days from order date | No | €9.99 | €89 |
| Sweden | SE | 4-6 working days from order date | No | €9.99 | €89 |
| Hungary | HU | 3-4 working days from order date | No | €9.99 | €89 |
| Saudi Arabia | SA | 4-6 working days from order date | Yes, DDU | €49 | €199 |
| Argentina | AR | 7-11 working days from order date | Yes, DDU | €49 | €199 |
| Australia | AU | 6-10 working days from order date | Yes, DDU | €49 | €199 |
| Brazil | BR | 7-11 working days from order date | Yes, DDU | €49 | €199 |
| Canada | CA | 5-8 working days from order date | Yes, DDU | €26.90 | €149 |
| Chile | CL | 7-11 working days from order date | Yes, DDU | €49 | €199 |
| China | CN | 4-7 working days from order date | Yes, DDU | €49 | €199 |
| Colombia | CO | 7-11 working days from order date | Yes, DDU | €49 | €199 |
|
Korea (Republic of) |
KR | 4-7 working days from order date | Yes, DDU | €49 | €199 |
| United Arab Emirates | AE | 4-6 working days from order date | Yes, DDU | €49 | €199 |
| Philippines | PH | 5-9 working days from order date | Yes, DDU | €49 | €199 |
| Japan | JP | 4-7 working days from order date | Yes, DDU | €49 | €199 |
| Hong Kong | HK | 4-7 working days from order date | Yes, DDU | €49 | €199 |
| India | IN | 5-8 working days from order date | Yes, DDU | €49 | €199 |
| Indonesia | ID | 5-9 working days from order date | Yes, DDU | €49 | €199 |
| Israel | IL | 4-6 working days from order date | Yes, DDU | €49 | €199 |
| Kuwait | KW | 4-6 working days from order date | Yes, DDU | €49 | €199 |
|
Malaysia |
MY | 5-9 working days from order date | Yes, DDU | €49 | €199 |
| Mexico | MX | 6-9 working days from order date | Yes, DDU | €49 | €199 |
| Norway | NO | 3-5 working days from order date | Yes, DDU | €26.90 | €149 |
| New Zealand | NZ | 6-10 working days from order date | Yes, DDU | €49 | €199 |
| Peru | PE | 7-11 working days from order date | Yes, DDU | €49 | €199 |
| Qatar | QA | 4-6 working days from order date | Yes, DDU | €49 | €199 |
| Singapore | SG | 4-7 working days from order date | Yes, DDU | €49 | €199 |
| South Africa | ZA | 6-9 working days from order date | Yes, DDU | €49 | €199 |
| Switzerland | CH | 3-5 working days from order date | Yes, DDU | €26.90 | €149 |
| Thailand | TH | 5-9 working days from order date | Yes, DDU | €49 | €199 |
| Turkey | TR | 5-7 working days from order date | Yes, DDU | €49 | €199 |
|
United States of America |
US | 5-8 working days from order date | Yes, DDU | €26.90 | €149 |
| Vietnam | VN | 5-9 working days from order date | Yes, DDU | €49 | €199 |
Import Costs
For some of the destination countries (see table above for destinations where "Customs = Yes" is indicated), the payment of import costs may be necessary. These are charges applied to shipments by the customs authority of the destination country or geographical area. They are calculated based on the following factors: declared value and shipping costs of the product, product category, country and region of origin, customs duties of the destination country, and applicable trade agreements.
Delivered Duty Unpaid (DDU). This term indicates that the seller (T-Data) only assumes responsibility for shipping the product and that, upon delivery, the customer is responsible for paying any import costs to the shipping carrier. In this case, the amount paid by the customer at checkout does not include any potential import costs.
Shipment Tracking
Once the order has been shipped, the customer receives an email with tracking details for the package. 24 hours after the order is dispatched, it will be possible to track the shipping status by clicking on the tracking link in the email. The tracking link will also be available for registered users on the order summary page.
Checking the received package
In the presence of the courier, we invite you to check that:
- the number of packages delivered matches what is indicated on the waybill (provided by the Courier);
- the packaging is not visibly damaged, tampered with, wet, or altered in its sealing materials;
- the dimensions and information on the product packaging presumably correspond to those of the item actually purchased.
Any external damage or discrepancy in the number of packages must be immediately reported to the Courier in writing on the delivery note and also reported to T-Data S.r.l within 8 days.
If it is not possible to verify the integrity of the product at the time of delivery, we invite you to sign the delivery receipt "with reservation for verification".
Once the Courier's transport document has been signed, the Customer will no longer be able to raise any objection regarding the quantity and quality of what has been received.
Delay in delivery
If the purchased Product is not delivered or is delivered late compared to the indicated Delivery Terms, the user may set an additional period.
In the event of a delivery delay exceeding 10 working days compared to the initial delivery period, the user may terminate the contract.
Following the termination of the contract, the user will receive a full refund of the amount due plus shipping costs.
Limitations
The following locations and territories with special regulations or operational limitations are excluded from delivery:
- Italy: Campione d'Italia, Livigno, Italian waters of Lake Lugano, Republic of San Marino, Vatican City.
- Austria: Jungholz, Mittelberg.
- Denmark: Greenland, Faroe Islands.
- Finland: Åland Islands.
- France: overseas territories (e.g., Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, and other outermost territories).
- Germany: Büsingen am Hochrhein, Helgoland.
- Greece: Mount Athos.
- Netherlands: Bonaire, Sint Eustatius, Saba.
- Portugal: Azores, Madeira.
- Spain: Ceuta, Melilla, Canary Islands, Andorra, Gibraltar.
- Norway: Svalbard, Jan Mayen.
- United States: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, APO/FPO/DPO addresses.
Also excluded are post office boxes, military bases, APO/FPO/DPO addresses, freight forwarders, reshipment hubs, offshore territories, minor islands, and all locations classified by the courier as remote areas, out of service areas, or subject to operational or customs restrictions.
